Yahoo Mail password problem-has anyone else had this?

**Greenman** · September 26th, 2016, 06:11 PM

Last week we tried to get into my Dad's email via Yahoo, with whom he had been with for years. Try as we might we just couldn't get in and the system didn't recognise the password we entered. We went through the rigarmarole of signing back in, adding a CAPTCHA code and then putting in a telephone number for a text message with a code to put in-which failed.

Has anyone else had this problem as according to a forum for Yahoo there are thousands of other people who cannot access their mail. Oddly enough we can get his e-mail via my mother's iPad but I can't see what the password is because all you get is dots. Can anyone suggest how we can get this back up and running?

Lester Square · September 26th, 2016, 06:38 PM

Via Yahoo.co.uk direct, Mr G?

Because if it's via the ISP way, and those two beloved letters BT - then accessing the mail system is totally useless due to a programming bug that the developers are unwilling to fix.
I've been 'locked out' of my account due to 'suspcious activity' caused by too many log in attempts.
Bollocks - it's me looking at my inbox first on this very computer, and then on my phone out and about. But that triggers the shutters with BT - and I'm forced to take the more direct 'http://mail.yahoo.com' way in - which 9/10 works.

Occasionally once in there are nice little issues. A pop up will say there is a problem with the password, but clickling cancel solves it. Other times read and then deleted messages will re-appear as unread messages again, and the spam filters are next to useless.

Of course, we did have the half a billion hack attack news from 2014 last week - so, I wonder if your Dad is bearing the after effects of that?

Sorry, if I've not helped practically. But at least having a rant about BT and Yahoo feels a bit better..

**Greenman** · September 26th, 2016, 08:10 PM

I am not so sure that B.T . is to blame but I suppose one has to blame something or someone if not the hackers that did this. Yes it sounds like he and millions of others are bearing the brunt of the after effects and I wonder if it will ever be fixed. In the meantime it means that if my Dad wants to add attachments to send to people he has to copy it onto a pendrive and then I will have to send it via my Hotmail - which I have to say has been the best e-mail system for years. There is another way of getting e-mails via an iPad BUT you can't attach things like MSWord files which he does when he sends things out. We are going to call B.T. tomorrow and maybe they can help out although I have my doubts. It has been a real headache and my Dad is 85yrs old and doesn't need(neither do I for that matter) this hassle.

GallifreyMan · September 26th, 2016, 08:15 PM

I read something the other day, allegedly from Yahoo, that someone had hacked into certain accounts and gathered some users data, passwords, etc, Greenman. Worth looking it up online. It may give you the answers.

**Greenman** · September 26th, 2016, 08:45 PM

This is interesting-cheers Gallifrey Man
http://phys.org/news/2016-09-hack-mi...passwords.html

**Arturo2nd** · September 26th, 2016, 10:20 PM

Yahoo informed me of the hack and made me change my password my old yahoo.com account, which happens to be the account most frequently accessed. It did not do so for yahoo mail accounts with other endings, e.g., @att.net

**9876543210** · September 27th, 2016, 12:09 AM

Greenman,

Yeah, this happened to me around 5 years ago. Don't remember the exact circumstances but essentially the same events. Yahoo was hacked (including my account as well as several other people I knew) and Yahoo wasn't willing to do anything about it (we all had "free" accounts).

Tried logging in with negative results and Yahoo was no help (they give no support to free accounts) so just gave up on the account. Haven't (and won't) use Yahoo for anything any longer.

Just my experience.

**Wendigo** · September 27th, 2016, 08:12 AM

See here
Yahoo 'state' hackers stole data from 500 million users
http://www.bbc.co.uk/news/world-us-canada-37447016

I've just changed my Sky e-mail password.

**Greenman** · September 27th, 2016, 06:05 PM

My Dad and I spent 48 minutes with BT this morning, first trying to find out why I had been sent an e-mail about a £95 refund(although we had been told it was £86) and it turned out they had not sent it, and it was probably a scam! I like to think I can spot one a mile off, but this one nearly fooled me and thank goodness I didn't click on the link. Secondly we then spoke to someone about the Yahoo e-mail and after another 10 minutes we managed to get another phone number for Yahoo, which we diligently rang and got someone called 'Steve' but obviously he was in India. He tried to help but then after another 20mins we lost the signal. Before he went he did say that we could have it done remotely but it would cost us £79! Blow that for a game of soldiers said my Dad. So the upshot of all this is I set up a brand new Hotmail address for him and he spent the last 2hrs putting in all his contacts-which he can still access via the iPad. I tell you the whole thing is a nightmare so my advice is if you can sign up for a Hotmail/Outlook or even GMail account instead.

Lester Square · September 28th, 2016, 04:35 PM

I had the same e-mail this morning. However, hovering over the 'From' lettering in the inbox revealed in the pop-up that it was from (allegedly) a '@virgin.net' address. Oh, BT using Virgin media e-mail addresses. Interesting. Click - mark as spam!

Hope you got BT to phone you, rather than you phone them. Head to the help section, fire up Live help and give them your phone number and a sentence of the issue has worked in the couple of times I wanted to try and speak to a human, rather than a buck passing algorithum.

September 26th, 2016, 06:11 PM	#1
Greenman Live Legend of VEF Join Date: Feb 2007 Location: Underground lair somewhere in the world Posts: 20,353 Thanks: 30,936 Thanked 383,590 Times in 19,356 Posts	Yahoo Mail password problem-has anyone else had this? Last week we tried to get into my Dad's email via Yahoo, with whom he had been with for years. Try as we might we just couldn't get in and the system didn't recognise the password we entered. We went through the rigarmarole of signing back in, adding a CAPTCHA code and then putting in a telephone number for a text message with a code to put in-which failed. Has anyone else had this problem as according to a forum for Yahoo there are thousands of other people who cannot access their mail. Oddly enough we can get his e-mail via my mother's iPad but I can't see what the password is because all you get is dots. Can anyone suggest how we can get this back up and running? __________________ There was only ONE Greenman, and you accepted no substitutes! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Rest in peace MaxJoker-you will be sorely missed. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. 20,000: Milestone reached!

September 26th, 2016, 08:10 PM	#3
Greenman Live Legend of VEF Join Date: Feb 2007 Location: Underground lair somewhere in the world Posts: 20,353 Thanks: 30,936 Thanked 383,590 Times in 19,356 Posts	I am not so sure that B.T . is to blame but I suppose one has to blame something or someone if not the hackers that did this. Yes it sounds like he and millions of others are bearing the brunt of the after effects and I wonder if it will ever be fixed. In the meantime it means that if my Dad wants to add attachments to send to people he has to copy it onto a pendrive and then I will have to send it via my Hotmail - which I have to say has been the best e-mail system for years. There is another way of getting e-mails via an iPad BUT you can't attach things like MSWord files which he does when he sends things out. We are going to call B.T. tomorrow and maybe they can help out although I have my doubts. It has been a real headache and my Dad is 85yrs old and doesn't need(neither do I for that matter) this hassle. __________________ There was only ONE Greenman, and you accepted no substitutes! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Rest in peace MaxJoker-you will be sorely missed. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. 20,000: Milestone reached!

September 26th, 2016, 08:45 PM	#5
Greenman Live Legend of VEF Join Date: Feb 2007 Location: Underground lair somewhere in the world Posts: 20,353 Thanks: 30,936 Thanked 383,590 Times in 19,356 Posts	This is interesting-cheers Gallifrey Man http://phys.org/news/2016-09-hack-mi...passwords.html __________________ There was only ONE Greenman, and you accepted no substitutes! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Rest in peace MaxJoker-you will be sorely missed. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. 20,000: Milestone reached!

September 27th, 2016, 08:12 AM	#8
Wendigo Former Staff Join Date: Sep 2007 Location: Blighty Posts: 113,907 Thanks: 260,014 Thanked 1,140,611 Times in 114,027 Posts	See here Yahoo 'state' hackers stole data from 500 million users http://www.bbc.co.uk/news/world-us-canada-37447016 I've just changed my Sky e-mail password. __________________ RIP Doctor Who To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. 23 November 1963 to 25 December 2017, sacrificed on the altar of identity politics. The show is dead to me, but my DVD's live on If you can re-up dead links please consider adding this to your signature. It helps when looking at reports of dead posts. Please PM me re any dead images although it is likely if it is outside Celebs I may no longer have the content

September 27th, 2016, 06:05 PM	#9
Greenman Live Legend of VEF Join Date: Feb 2007 Location: Underground lair somewhere in the world Posts: 20,353 Thanks: 30,936 Thanked 383,590 Times in 19,356 Posts	My Dad and I spent 48 minutes with BT this morning, first trying to find out why I had been sent an e-mail about a £95 refund(although we had been told it was £86) and it turned out they had not sent it, and it was probably a scam! I like to think I can spot one a mile off, but this one nearly fooled me and thank goodness I didn't click on the link. Secondly we then spoke to someone about the Yahoo e-mail and after another 10 minutes we managed to get another phone number for Yahoo, which we diligently rang and got someone called 'Steve' but obviously he was in India. He tried to help but then after another 20mins we lost the signal. Before he went he did say that we could have it done remotely but it would cost us £79! Blow that for a game of soldiers said my Dad. So the upshot of all this is I set up a brand new Hotmail address for him and he spent the last 2hrs putting in all his contacts-which he can still access via the iPad. I tell you the whole thing is a nightmare so my advice is if you can sign up for a Hotmail/Outlook or even GMail account instead. __________________ There was only ONE Greenman, and you accepted no substitutes! To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. Rest in peace MaxJoker-you will be sorely missed. To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts. 20,000: Milestone reached!

September 26th, 2016, 06:38 PM	#2
Lester Square Member Join Date: Jan 2010 Posts: 66 Thanks: 2,638 Thanked 523 Times in 57 Posts	Via Yahoo.co.uk direct, Mr G? Because if it's via the ISP way, and those two beloved letters BT - then accessing the mail system is totally useless due to a programming bug that the developers are unwilling to fix. I've been 'locked out' of my account due to 'suspcious activity' caused by too many log in attempts. Bollocks - it's me looking at my inbox first on this very computer, and then on my phone out and about. But that triggers the shutters with BT - and I'm forced to take the more direct 'http://mail.yahoo.com' way in - which 9/10 works. Occasionally once in there are nice little issues. A pop up will say there is a problem with the password, but clickling cancel solves it. Other times read and then deleted messages will re-appear as unread messages again, and the spam filters are next to useless. Of course, we did have the half a billion hack attack news from 2014 last week - so, I wonder if your Dad is bearing the after effects of that? Sorry, if I've not helped practically. But at least having a rant about BT and Yahoo feels a bit better..

September 26th, 2016, 08:15 PM	#4
GallifreyMan Senior Member Join Date: Oct 2009 Posts: 179 Thanks: 939 Thanked 1,863 Times in 155 Posts	I read something the other day, allegedly from Yahoo, that someone had hacked into certain accounts and gathered some users data, passwords, etc, Greenman. Worth looking it up online. It may give you the answers.

September 26th, 2016, 10:20 PM	#6
Arturo2nd Veteran Member Join Date: Apr 2012 Location: Oakland, California, United States. I have a beautful view of the BART tracks and I-980 Posts: 8,955 Thanks: 103,061 Thanked 151,627 Times in 8,946 Posts	Yahoo informed me of the hack and made me change my password my old yahoo.com account, which happens to be the account most frequently accessed. It did not do so for yahoo mail accounts with other endings, e.g., @att.net

September 27th, 2016, 12:09 AM	#7
9876543210 Veteran Member Join Date: Nov 2007 Posts: 4,044 Thanks: 24,638 Thanked 34,438 Times in 4,008 Posts	Greenman, Yeah, this happened to me around 5 years ago. Don't remember the exact circumstances but essentially the same events. Yahoo was hacked (including my account as well as several other people I knew) and Yahoo wasn't willing to do anything about it (we all had "free" accounts). Tried logging in with negative results and Yahoo was no help (they give no support to free accounts) so just gave up on the account. Haven't (and won't) use Yahoo for anything any longer. Just my experience.

September 28th, 2016, 04:35 PM	#10
Lester Square Member Join Date: Jan 2010 Posts: 66 Thanks: 2,638 Thanked 523 Times in 57 Posts	I had the same e-mail this morning. However, hovering over the 'From' lettering in the inbox revealed in the pop-up that it was from (allegedly) a '@virgin.net' address. Oh, BT using Virgin media e-mail addresses. Interesting. Click - mark as spam! Hope you got BT to phone you, rather than you phone them. Head to the help section, fire up Live help and give them your phone number and a sentence of the issue has worked in the couple of times I wanted to try and speak to a human, rather than a buck passing algorithum.